Aeris

Refund policy

Purchases go through Apple and Google: here is how to request a refund.

Last updated: October 24, 2026

Summary. Aeris Pro purchases are made through Apple (App Store) or Google (Google Play). They handle refund requests. Below we show how to submit one.

1. Bought on the App Store (iPhone, Mac App Store)

  1. Go to reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
  2. Choose “Request a refund”, select the purchase (Aeris Pro) and give a reason.
  3. Apple reviews the request and replies; the decision is theirs.

2. Bought on Google Play (Android)

  1. Open your Google Play order history: play.google.com/store/account/orderhistory.
  2. Select the Aeris Pro order and use the refund request option when offered. Deadlines and conditions are set by Google.
  3. If the option is no longer available, you can write to us (see below); we will tell you what is possible.

3. Free trial and cancellation

The monthly and yearly plans start with a 7-day free trial. If you cancel before the trial ends, you are not charged. Cancel in your Apple or Google account settings at least 24 hours before the end of the current period. Cancelling stops future renewals; by default it does not refund the period already paid.

4. Right of withdrawal (14 days)

If you are a consumer in the European Union, you generally have 14 days to withdraw from a distance purchase (articles L221-18 et seq. of the French Consumer Code). However, article L221-28 of the same code excludes this right for digital content not supplied on a tangible medium whose performance began after the consumer's prior express consent and express waiver of the right of withdrawal.

When you buy digital content on the App Store or Google Play, the platform may collect this consent and waiver at the time of purchase; its conditions then apply. If you are unsure of your situation, ask the platform directly.

5. Lifetime purchase

The lifetime purchase (€29.99, indicative price including tax) is a one-time payment, handled like other purchases: the refund request goes to the platform you bought from.

6. Mac version downloaded outside the store (DMG)

Terms for purchase, activation and refunds for the directly downloaded version: the directly downloaded version is distributed free of charge at this time; no purchase of Aeris Pro is offered outside the App Store and Google Play. If this changes, these terms will be updated before sales open.

7. Write to us

For any question about a refund, write to us via the Contact page or at contact@aerisclean.app, stating the platform, purchase date and plan. We cannot refund in place of Apple or Google, which collect the payment.

See also: Terms of sale.